Upsized out of a lucky draw

Dec 29, 2010

ENTICED by a "Say Aloha to the teriyaki chicken sandwich" promotion - and a chance to win a holiday in a lucky draw - outside the Carl's Jr restaurant at Jurong Point, my wife and I decided to try out the new teriyaki chicken sandwich for lunch on Monday.

When placing our orders, the counter employee asked if I would like to upsize my meal and I agreed on the upsize and I added on another pack of onion rings.

After being served our meal, we realised we were not given any entry coupon for the lucky draw. I then approached the counter and the manager asked to see my receipt. He said because I had upsized my meal, I did not qualify for the draw.

Surely this should be clearly stated so that customers would know not to upsize and pay extra if they do not want to be deprived of the lucky draw opportunity.

Alvin Alexis

[Ok. Granted Carl's Jr marketing and promotion is a little weird. This is a completely strange way of running a promotion. BUT if your choice of lunch is decided by lucky draws and freebies... you don't really know what you want do you?

Put another way. When you upsized your meal, you became a premium customer to Carl's Jr who then felt that it was not nice to have their premium customer's particulars added to the list that they were going to sell to telemarketers. Therefore they didn't give you your lucky draw coupon where you will have a 1 in 8 million chance of winning a holiday (terms and conditions apply, holiday must commence no earlier than the 26 Dec 2011 and be completed before the 31st Dec. Action figures sold separately. Batteries not included. Actual holiday may differ from illustration. Alcoholic beverages are chargeable. Offer void where prohibited by law. Prizes are not exchangeable or refundable), and will definitely be harassed by 352 telemarketers over the next 2 months.

You got the better deal.]